General

Is the Federal Public Sector Labour Relations and Employment Board’s eDocuments Portal available at all times?

• The eDocuments Portal is available at all times; however, technical support and document-processing services are available only during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.

Whom do I contact to get help?

• If you require assistance navigating or browsing the eDocuments Portal website or have a question, you can email us at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or call us at (613) 990-2008, during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.

Is eDocuments Portal training material available?

• Yes, a guide on how to use the Board’s eDocuments Portal is available by emailing us at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or by calling us at (613) 990-2008, during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.

Can I submit confidential information with the Board’s eDocuments Portal?

• The eDocuments Portal was designed to secure documents at the level of Protected B. If your document is protected at a higher level, do not upload it to the portal. Please contact the Board at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or call us at (613) 990-2008, during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.
• It uses technology that ensures that your communications with the Board are safe and protected. However, all documents will be available to all other parties who have access to the Event documents.

What hardware and software are needed to submit documents with the Board’s eDocuments Portal?

• A personal computer or tablet running a standard platform such as Windows.
• A PDF-compatible word processing or spreadsheet program.
• Internet service.
• A web browser such as Edge, Chrome, Firefox, or Safari.
• A scanner may be necessary to create PDF documents that are not in a word-processing or spreadsheet format.

Which browsers are supported by the Board’s eDocuments Portal?

• The eDocuments Portal has been tested for optimal use with Edge, Chrome, Firefox, and Safari.

INFORMATION ABOUT PORTAL PROFILE

What is an eDocuments Portal profile?

• An eDocuments Portal profile is a unique set of login credentials that allows you to access the portal.

Why do I need to register for a profile to use the eDocuments Portal?

• You must create and register a personal eDocuments Portal profile to submit or retrieve documents available to you.
• The Board must verify and approve your information before granting you access to its eDocuments Portal.
• Once the Board has reviewed and approved your registration, you will have full access to the eDocuments Portal, and an email confirmation will be sent to you.

What information will I be required to enter when creating my eDocuments Portal profile?

• The following information is required to create and register a personal profile:

• Salutation (for example: Mr., Ms., Miss)
• First name (mandatory)
• Last name (mandatory)
• Email (mandatory)
• Address (mandatory)
• City (mandatory)
• Province or state (mandatory)
• Country (mandatory)
• Postal code or zip code (mandatory)
• Telephone number (mandatory)
• Fax number
• Language preference
• Recovery question
• Recovery answer
• Password

Is my personal information protected?

• Information will be used to confirm your identity before authorizing your access to the eDocuments Portal service and is not shared with external parties. You have the right to make a complaint with the Office of the Privacy Commissioner, if you think that your personal information has been handled improperly.

My information has changed; how can it be updated in the eDocuments Portal?

• You can update and manage your eDocuments Portal profile by clicking the UPDATE Your eDocuments Portal Profile button on the homepage and selecting Option 1 – Modify your eDocuments Portal Profile.

I am leaving my department/agency/bargaining agent; do I need to update my profile and inform the Board?

• Yes, you must notify the Board and update your eDocuments Portal Profile.

I no longer need access to the eDocuments Portal profile. Can I deactivate my profile?

• Yes, you can deactivate your profile by clicking the “UPDATE your profile” button on the home page and selecting “Option 2 –Deactivate Your Profile”.
• This action will deactivate your profile and your access to the portal will be removed.

Why aren’t my email address and password working?

• It could be one of the following reasons:

• The email address is incorrect.
• The password is case sensitive.
• Your account is locked (after 10 unsuccessful login attempts).

• If you require assistance, you can email us at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or telephone us at (613) 990-2008.

I have lost or can’t remember my password; what do I do?

• Click on the “Forgot password? Recover” link on the Login page. Follow the instructions to create a new password.
• You may also email us at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or call us at (613) 990-2008, during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holiday, to obtain a temporary password.

I logged in to the eDocuments Portal earlier today but now I am logged out; why?

• Inactive sessions expire after 30 minutes. You will need to login again.

Can I access the eDocuments Portal with more than one browser at a time?

• No, if you try to log in using another tab in the current internet browser or another browser while already logged in, a message will be displayed, and you will need to end your previous session to use another browser.

SUBMITTING DOCUMENTS

How do I electronically submit documents to the Board while awaiting the approval of my personal profile?

• You cannot submit documents through the portal until your profile is approved.

Can I submit more than one document at a time?

• Yes, you can submit more than one document at a time. A confirmation page listing the documents you have submitted will be displayed, and a copy of this confirmation will be emailed to you.

I don’t know the Event number or Event name for which I want to submit documents; what should I do?

• Before submitting your documents, please refer to our website for more information about the Board’s mandates.
• You may also contact us at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or call us at (613) 990-2008, during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.

What file format should I use when submitting documents to the Board?

• The Board requests that documents be submitted in PDF (portable document format). This format was chosen because it allows a document to retain its pagination, formatting, and fonts no matter what type of computer is used to view or print it.
• Additional file formats can be submitted, such as Word, Excel, PowerPoint, and a multitude of multimedia formats.

I selected the wrong document to send to the Board; can it be removed from the list of documents?

• Yes. You can remove unwanted documents by unselecting the “Selection” check box located to the right of the document. This must be done before clicking on the “Submit” button.

Can I cancel my eDocuments Portal submission before clicking on the “Submit” button?

• Yes. Clicking the “Cancel” button will delete all information previously entered on the page.

Is there a file-size limit when submitting documents using the eDocuments Portal?

• The maximum file size allowed to be uploaded to the Portal is 150 megabytes for documents and 250 megabytes for multimedia files. Document(s) that exceed 150 megabytes may need to be filed on electronic media, such as a DVD or USB key. Please contact us at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or call us at (613) 990-2008, during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.

• Please be aware that many factors may influence upload times, such as your Internet connection, the size of the document, the PDF conversion format and the resolution of a scanned document.

When are documents considered submitted?

• Documents shall not be considered electronically submitted until you receive an online, system-generated eDocuments Portal - Submit Document Confirmation.
• An email confirmation will also be sent to the email address provided at registration.

I made a mistake in my filing; how do I correct it?

• Contact us at edocsportal.portaildoc@fpslreb-crtespf.gc.ca or call us at (613) 990-2008 during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.

Are any documents precluded from being submitted electronically?

• Yes, physical exhibits and any documents for which the Board may consider that it is justified in the circumstances.

RETRIEVING DOCUMENTS

Can the general public access documents that are available for retrieval?

• No, only users who have an authorized profile with the Board and to whom documents have been uploaded will have access.

Do I need to register a profile to access Event documents available for retrieval?

• Yes, a registered and authorized profile is mandatory to access documents available for retrieval on the Board’s eDocuments Portal.

Can anyone with an authorized profile access all documents on all Events?

• No, users will see only the documents that have been uploaded to them.

How will I know when documents are available for retrieval on the eDocuments Portal?

• When documents are made available for retrieval, an email notification will be sent immediately to the email address provided on your registered profile.

How do I know which documents have already been retrieved?

• If a document has already been retrieved, the button on the left side of the document name will display “Retrieved” instead of “New”.

I don’t see a “New” or “Retrieved” button on the left side of the document name in the list of documents available for retrieval; why?

• All available documents are uploaded to the eDocuments Portal; however, users who have access to public information only will not be able to retrieve confidential documents. The list displays all documents for information purposes only.

How long will the documents be available on the eDocuments Portal?

• By default, all documents are available for 30 days. Once the Event is no longer active, or the 30 days have elapsed, the documents will no longer be available on the portal.

Should a document be opened or saved after clicking the “New” button?

• It is recommended that you save all documents you retrieve before viewing them.
• Should you view a document and not save it the first time you open it, you will be able to retrieve it again. Click the “Retrieved” button located on the left side of the document name to open it again.

TECHNOLOGY

How does the Board ensure that the eDocuments Portal application guarantees the integrity of the data transmitted?

• The eDocuments Portal application uses a layered suite of technologies to ensure that your communications with us are safe and protected. Your business and personal information is handled with care while in transit between your computer and our server. We use only industry-standard security techniques, such as the Secure Sockets Layer (SSL) protocol and encryption.

What is SSL (Secure Sockets Layer)?

• SSL is a cryptographic protocol that provides communication security over the Internet. It uses encryption to ensure that the data being exchanged between two computers cannot be read or changed in any way.