Need help with the eDocuments Portal? This section explains how to navigate the eDocuments Portal, how to register and update your profile, how to submit and retrieve documents, and how to get technical help.
- To use the Board’s eDocuments Portal, make sure that you meet all the requirements.
- You must create an eDocuments Portal user profile.
Managing Your Account
Registering Your eDocuments Portal Profile
- You must create a personal profile to access the Board’s eDocuments Portal. Once your profile has been approved, you will be able to access the portal.
- Salutation (for example: Mr., Ms., Miss)
- First name (mandatory)
- Last name (mandatory)
- Email (mandatory)
- Address (mandatory)
- City (mandatory)
- Province or state (mandatory)
- Country (mandatory)
- Postal code or zip code (mandatory)
- Telephone number (mandatory)
- Fax number
- Language preference
- Recovery question
- Recovery answer
- Password
Updating Your eDocuments Portal Profile
- You can update and manage your eDocuments Portal profile by clicking the UPDATE Your eDocuments Portal Profile button on the eDocuments Portal homepage.
- You can update your eDocuments Portal profile with the following two options::
- Option 1 - Modify: make changes to your eDocuments Portal Profile.
- This action will update the Board’s database to ensure that the information associated with your eDocuments Portal profile is current.
- Option 2 - Deactivate: disable your eDocuments Portal Profile.
- This action will deactivate your profile and your access to the portal will be removed.
Inactive eDocuments Portal Profile
- After 6 months of inactivity in the eDocuments Portal, the Board will contact you and will request a validation of your Portal profile information to keep your profile active.
eDocuments Portal Opened Session
- If you try to log in using another tab in your current Internet browser or by using another browser while already logged in, a message will be displayed. You will have to end your session if you choose to continue with another tab in the current or another browser.
eDocuments Portal Session Expired
- eDocuments Portal sessions expire automatically after 60 minutes of inactivity. If your eDocuments Portal session has expired, a page informing you that your session has expired will be displayed. From this page, you can log in to the portal again using your email address and password.
Log Out
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Clicking the LOG OUT link will disconnect you from the eDocuments Portal. A logout confirmation page will be displayed, and you will be given the opportunity to immediately log in again.
If you decide to log in again, you will be redirected to the main login page, where you will need to enter your email address and password to access the eDocuments Portal.
Submitting Documents
- You can submit more than one document at a time to the Portal by clicking the SUBMIT documents button on the eDocuments Portal homepage and by following these steps:
- Step 1– Select, from the drop down list, the Event for which you wish to submit documents.
- Step 2– Click the Choose File button. Select your files, one at a time. Select the document type. Click the Attach button to add it to the list of files to submit.
- (You can submit more than one document. Repeat this process as many times as needed.)
- Step 3– Review the list of your documents. You can remove unwanted documents by deselecting the Selection check box located to the right of the document. This means that the document will not be submitted to the Portal.
- Step 4– Enter a message (optional).
- Step 5– Click Submit to submit your document or documents to the Portal.
After submitting your documents, a confirmation page listing the documents you have submitted to the Portal will be displayed. The confirmation page also shows the date and time of your submission. A copy of this confirmation will be emailed to you. The Board will also receive an email informing it that new documents have been submitted, and an electronic stamp will be affixed to the documents. All other parties participating in the Event will receive a notification informing them that your documents are available to them for download.
Retrieving Documents
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The RETRIEVE documents function allows users who have registered profiles with the Board to retrieve documents.
You can retrieve a document by clicking the RETRIEVE documents button on the eDocuments Portal homepage.
- Step 1– Select, from the drop down list, the Event for which you wish to retrieve documents.
- Step 2– Click the New button to retrieve a new document, or click the Retrieved button to retrieve a document previously opened.
- Step 1– Select, from the drop down list, the Event for which you wish to retrieve documents.
Availability of Service
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The eDocuments Portal is available at all times; however, technical support and document processing services will be available only during the Board’s regular business hours, Monday to Friday, from 8:00 a.m. to 4:00 p.m. (Eastern time), except statutory holidays.
- The non-availability of the service due to technical failures will not affect legislative and administrative deadlines.
Contact Us
- If you require assistance navigating or browsing the eDocuments Portal or have a question, you can email or telephone us. Please click the Contact Us for information on how to reach us.
Accessibility
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The eDocuments Portal application is designed to be accessible to all users, including persons with disabilities who use adaptive technologies to receive and disseminate information. It has been designed in accordance with the Priority 1 and Priority 2 checkpoints of the World Wide Web Consortium (W3C) and the
Web Standards for the Government of Canada.
The goal is to develop and maintain an accessible website, and we welcome your comments and suggestions for making this website more accessible. If you have trouble viewing or retrieving the contents or services of this site for accessibility reasons, or if you would like to send us your comments or suggestions, please contact the Board at edocsportal.portaildoc@fpslreb-crtespf.gc.ca.
Official Languages
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If you click Français (in the right corner of the top menu bar), the French version of this page will be displayed automatically. You can return to the English version by clicking English (in the right corner of the top menu bar).
The Board respects the Official Languages Act and related Treasury Board policies and is committed to ensuring that all information and services on this website are available in both English and French. However, some of the documents on this website, provided by external sources that are not subject to the Official Languages Act, are provided solely as a convenience and are available only in the language in which they were provided.
Technical Help
- If you need technical support with the eDocuments Portal, please contact us by telephone at (613) 990-2008 or send an email to edocsportal.portaildoc@fpslreb-crtespf.gc.ca.
- The FPSLREB is open business days from 8 a.m. to 4 p.m. (Eastern Time) except statutory holidays.
Disable Pop-up Blocker
Below are instructions on how to enable/disable pop-up windows for various common browsers:
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Chrome
Follow the instructions on the official support page: Chrome Pop-up Blocker
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Internet Explorer
Follow the instructions on the official support page: Internet Explorer Pop-up Blocker
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Microsoft Edge
Follow the instructions on the official support page: Microsoft Edge Pop-up Blocker
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Safari
Follow the instructions on the official support page: Safari Pop-up Blocker